Contact ICBC

Contact ICBC at 1-800-910-4222 (toll free), or by reporting you claim online. They will provide you with your ICBC claim number, which we will need to process your claim.

Visit your doctor

It is important to visit your doctor or a doctor at a walk-in clinic, as ICBC requires you to do so before you commence any rehabilitation with us. We highly encourage you to see a doctor as soon as possible, as this will allow you to get the care you need more quickly.

Contact us at Flo Physio to book your appointment​

You can book online or call us to schedule your initial assessment where we can evaluate your injuries, create a treatment plan and begin with treatment.

When you come in for your appointment, be sure to bring the following information with you:

  • Your Driver’s License/ Care Card with your Provincial Health Number on it

  • Your ICBC adjuster’s name and contact information

  • Your ICBC claim number

  • Your date of accident

  • The name of the doctor who you saw following your accident

  • Doctor’s note or referral


Together our physiotherapy and kinesiology team will assess your injuries and develop a treatment plan.

For the first 12 weeks after your crash, you can get treatment with the following health care practitioners for the number of treatments below:​​​​​​​


Our team is able to bill ICBC directly, so you won't have to submit receipts for reimbursement or be out of pocket. Some Physiotherapy fees may exceed amounts covered by ICBC — if you have other insurance coverage (for example, with your employer), it may cover the difference, and we can help with direct billing of these in our clinic.

If you need longer-term care

Your recovery may require additional treatment beyond 12 weeks after a crash.


If our team has indicated that your treatment plan needs to be extended, we will submit a treatment plan to your support and recovery specialist that outlines the further treatment planned and its expected benefit to your recovery. You can always discuss your treatment and recovery progress with your support and recovery specialist.


Book Online, give us a call on 778-646-2519,
or visit us in Penticton at #102 – 208 Ellis Street Penticton, BC V2A 4L6